Note to Recruiters and Employers
Please be aware that I have very strict requirements for any position.
These are non-negotiable prerequisites:
- For personal reasons, I will not relocate or commute; opportunity must
be within the city I reside in, or (if remote) permit working remotely 5
days a week.
- I prefer full-time work or contract-to-perm. I am open to part-time work
depending on what the opportunity is. I don't do contract-only nor am I a
"consultant".
- Good-to-excellent medical coverage/benefits are mandatory.
- I am not interested in "shift-based" work (it has taken its toll on me
over the years). I require flexible/dynamic work hours.
Though I have worked in this industry for nearly 20 years, I am extremely
open when it comes to salary or hourly wage. I prefer freedom of schedule
(i.e. low-stress life) over monetary income. More money does not
mean I will perform better, work harder, or overall "be happier".
I realise this is a very bold thing to state on a resume/CV, but it's important
to me that companies understand my beliefs, values, and work ethic up front.
Thank you for honouring my requests.
Objective
To obtain and achieve consistent growth in the fields of Systems Administration and
Network Administration, as well as accomplish personal and professional goals in the
fields of Software Development and Quality Assurance.
Work Experience
Tellme Networks / Microsoft Corporation; Mountain View, CA
NOC / Operations Engineer - all tiers
2004 - 2012
- Monitored over 1,200 servers running Solaris 9 and 10, CentOS, and Windows 2003 Server, distributed across 8 international datacenters.
- Regularly performed system upgrades, both software and OS-level; deployments involved in-house tools and package systems, as well as familiarity with PXE and DHCP protocols.
- Exposed to numerous enterprise-grade products, such as: Citrix NetScalers, BlueCoat ProxySG, Juniper NetScreens, Dialogics media gateways, Cisco 15454 MSPP, Cisco and Genesys ICR, IBM WebSphere MQ, etc.
- Interacted daily with customer NOCs, peering provider NOCs (for peering and physical circuit/transport), and senior engineers to diagnose, troubleshoot, and resolve issues.
- Developed in-house tools and scripts, written in Perl, for troubleshooting issues in real-time, such as: call count monitors, configuration file and log parsers, Nagios-like health checks, data analytics, etc.
- Daily application of system and network administration skills, such as: hardware vs. software failures, disk repair, packet capture and protocol analysis, outage mitigation (system and network-level), and post-mortem analysis of issues.
- Responsible for writing in-house documentation pertaining to all of the above topics.
- Gained basic familiarity with technologies such as VXML and overall IVR platform design.
- Adhered to compliance with strict SLAs and similar contractual obligations.
- Daily exposure to high-stress situations and fast-paced scenarios.
Excell Data Services
Client: Microsoft Corporation; Mountain View, CA
NOC / SOC Analyst - Tier 1
2002 - 2004
- Monitored over 15,000 servers running Windows 2000 Advanced Server, Windows 2003 Server, FreeBSD 4.x, and Solaris 2.6.
- Full exposure to Microsoft IIS monitoring; required knowledge of Windows Services, as well as Microsoft Terminal Services.
- Full exposure to Cisco load-balancing hardware such as local directors and CSM.
- Regularly applied knowledge of troubleshooting protocols such as HTTP, DAV, P3P, Messenger, and CIFS; network protocols diagnosed include TCP, UDP, and ICMP.
- Minor exposure to BGP and OSPF routing protocols, as well as POS links.
- Troubleshooting of internal tools-related issues, requiring knowledge of Win32 tools such as Ethereal, netmon, and WinPcap.
- Performed daily tasks documenting standard operating procedures which in turn increased productivity for the entire Operations Center.
- Exposed to high-security environment procedures, including telephone interaction with state and federal agencies (police departments, FBI, CIA).
- Daily exposure to high-stress situations and fast-paced scenarios.
Verio, Inc. / Best Internet; Mountain View, CA
UNIX Systems Administrator
1999 - 2002
- Administrated approximately 50 FreeBSD servers providing DNS, FTP, POP3, shell, and Web services to over 60,000 local and 5,000 national customers.
- Provided 24x7x365 on-call emergency support for all servers. Tasks performed included hardware diagnostic and repair, real-time circumvention of DoS/DDoS attacks, emergency tape back-ups and restorations, mail queue filtering, and real-time system security analysis.
- Configured Cisco 7500 switches, Cisco 2500-series routers, Lucent Portmasters, and HP ProCurve switches. Daily tasks included VLAN administration and diagnosis of speed/duplex problems.
- Re-programmed portions of an internally-developed SQL-like relationship database (“RELD”); added ACL extensions and SQL “LIKE” functionality. In addition, migrated entire customer and billing database to MySQL 3.x; extensive SQL, perl, and RRDtool knowledge were required.
- Programmed kernel-level security patches for FreeBSD 2.x and 3.x; knowledge of FreeBSD SCSI CAM layer required.
Surfsoft
Client: Best Internet; Mountain View, CA
UNIX Systems Administrator
1999 - 2000
- See above entry (re: "UNIX Systems Administrator; Verio, Inc. / Best Internet")
MediaCity; Palo Alto, CA
Technical Support, Asst. UNIX Systems Administrator
1995 - 1996
- Handled incoming technical support calls from both customers and engineers.
- Assisted in administrating multiple FreeBSD servers providing essential customer services (SMTP, POP3, Shell, etc.).
- Maintained and repaired Windows 95 workstations; included diagnosing faulty hardware and device driver updates.
- Diagnosed modem pool problems; exposed regularly to telecommunications issues (malfunctioning frame circuits, etc.).
CSOS (Oregon State University); Corvallis, OR
Technical Support, Asst. UNIX Systems Administrator
1991 - 1995
- Assisted in running multiple UNIX servers for students and faculty. Servers consisted mainly of SunOS 4.x, HP-UX, 386BSD, and NetBSD.
- Maintained and repaired large modem pools, served by Annex units.
- Handled day-to-day support calls (low-volume).
Education
Corvallis High School; Corvallis, OR
1990 - 1994
- Completed all courses, with excessive credits in Computer Science
- Obtained Novell CNE© certification while concurrently attending courses
- Asian language studies; 4 years Mandarin Chinese
Interests
- Asian language studies; Japanese (dormant), Korean (active)
- Hardware monitoring ASICs (electrical and environmental)
- Ice hockey, mountain biking, music composition
- Open-source development
- Software programming
- Video game development and translation
Technologies
Operating Systems and Architectures
- Embedded devices
- FreeBSD 2.x through 9.x (extensive; 16 years)
- Juniper JunOS (limited)
- Linux 1.3 and 2.0 (limited)
- Solaris 8, 9, and 10 (limited)
Programming and Scripting Languages
- Assembly — 6502 and 65816 (extensive), PIC (limited), x86 (limited)
- Berkeley DB
- C
- CGI
- CSS 1 and 2
- HTML 3.x and 4.x
- Perl 4 and 5
- PHP 4 and 5
- POSIX compliance
- Shell scripting — bash and sh
- SQL
- XHTML 1.0 and 1.1
Protocols and Services
- Apache 1.3 and 2.x
- Backup / restoration — dump/restore, rsync, tar, tape changers and library systems
- BIND 8.x and 9.x
- DHCP
- Diskless environments (e.g. PXE, TFTP, BOOTP)
- DNS
- Firewalling — ipfw and pf (extensive)
- HTTP / HTTPS (see above, Apache)
- IMAP — dovecot
- MySQL 3.x, 4.x, and 5.x — including replication
- Network debugging — tcpdump, snoop, arp, Wireshark, traceroute, ping, mtr (extensive)
- Network protocols — IP, ICMP, TCP, UDP, and most commonly-used layer-7 protocols
- Network routing — BGP and OSPF (limited)
- NFS v2 and v3
- NTP
- POP/POP3 — qpopper and dovecot
- SMTP — sendmail and postfix; SMTP AUTH and TLS
- SNMP v1 and v2c
- SSH
- SSL — x509 certificates, CAs, etc.
- ZFS
Storage
- Data recovery and analysis (software-based)
- Device operation/engineering (mechanical HDDs and SSDs)
- Transport protocols (ATA and SCSI)
- S.M.A.R.T. (extensive)
References
